The Advisor Mindset
Master the role of the service advisor as the frontline of the dealership, build trust with customers, and prioritize time management effectively.
Communication & Customer Connection
Learn how to greet customers purposefully, practice active listening, and handle objections confidently to enhance customer relationships.
Selling Service with Integrity
Understand the difference between maintenance and repair, present service options effectively, and increase hours per RO through genuine need-based selling strategies.
About the Course
Are you ready to unlock your full potential as a service advisor? Join our course to learn the essential skills and strategies to excel in your role. From building trust with customers to increasing service revenue, each lesson is designed to equip you with the knowledge and confidence you need to succeed. Enroll now and take the first step towards becoming a top-performing service advisor.
Meet Your Instructor
Hi, I'm Joe Cala, and I'm excited to share my expertise with you. With years of experience in the automotive industry, I understand the challenges service advisors face every day. My goal is to help you become a trusted advisor and achieve your career goals. Let's embark on this learning journey together!
Course Curriculum
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1
Welcome to Service Advisor Excellence
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(Included in full purchase)
Welcome to Service Advisor Excellence - Joe Cala
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JC Training & Development Academy Comprehensive Course Catalog
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Meet Joe Cala
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The JC Advantage
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(Included in full purchase)
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2
The Advisor Mindset
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(Included in full purchase)
The Role of the Service Advisor — The Frontline of the Dealership - Joe Cala
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Building Trust and Confidence with Every Customer - Joe Cala
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Time Management & Workflow Prioritization - Joe Cala
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The 3 Cs of an Effective RO — Complaint, Cause, Correction - Joe Cala
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3
Communication & Customer Connection
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(Included in full purchase)
Active Listening & Empathy in the Drive - Joe Cala
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Greeting with Purpose — Setting the Tone for the Visit - Joe Cala
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Translating “Tech Talk” into “Customer Language” - Joe Cala
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Handling Objections & Explaining Recommendations Confidently - Joe Cala
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4
Selling Service with Integrity
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(Included in full purchase)
Maintenance vs. Repair — Educating, Not Pushing - Joe Cala
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Menu Presentation Best Practices - Joe Cala
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Using the MPI (Multi-Point Inspection) as a Selling Tool - Joe Cala
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Increasing Hours Per RO through Genuine Need-Based Selling - Joe Cala
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(Included in full purchase)
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5
Delivering the Experience
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(Included in full purchase)
Managing the Wait — Communication Updates that Build Trust - Joe Cala
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Delivering the Vehicle Back the Right Way - Joe Cala
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Asking for the CSI Survey — Without Sounding Scripted - Joe Cala
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Building Long-Term Retention through Follow-Up - Joe Cala
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6
Metrics, Goals & Growth
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Understanding Your Numbers (HPRO, CSI, ELR, etc.) - Joe Cala
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Setting Personal and Department Goals - Joe Cala
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Advisor-to-Technician Communication for Efficiency - Joe Cala
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Becoming the Go-To Advisor Your Customers Request - Joe Cala
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7
Source Appendix
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Service Advisor Excellence — Source Appendix
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Ready to Transform Your Career?
Enroll now to unlock your potential as a top-performing service advisor and take your career to new heights.
$97.00 / month