Comprehensive Curriculum

Learn the fundamentals of parts department management, communication strategies, workflow efficiency, and sales techniques.

Expert-Led Lessons

Gain insights from industry experts and real-world examples to apply practical solutions to your daily operations.

Interactive Learning Experience

Engage in interactive lessons, case studies, and assessments to reinforce your learning and drive tangible results.

About the Course

Our course is designed to build operational excellence, enhance communication strength, and drive profitability within parts departments. Dive into key topics such as parts department fundamentals, communication strategies, efficiency optimization, and sales techniques. Equip yourself with the knowledge and skills needed to lead your parts team to success.

Meet Your Instructor

Hello, I'm Joe Cala, and I'm excited to guide you through this transformative course. With years of experience in parts department management, I understand the challenges and opportunities in this field. Join me on this journey to elevate your skills, overcome obstacles, and achieve operational excellence within your parts team.

Course Curriculum

6 Chapters · 21 Lessons

  1. 1

    Welcome to Parts Department Excellence

    1. (Included in full purchase)

      Welcome to Parts Department Excellence - Joe Cala

    2. (Included in full purchase)

      JC Training & Development Academy Comprehensive Course Catalog

    3. (Included in full purchase)

      Meet Joe Cala

    4. (Included in full purchase)

      The JC Advantage

  2. 2

    Parts Department Fundamentals

    1. (Included in full purchase)

      Understanding the Role of Parts in Fixed Operations - Joe Cala

    2. (Included in full purchase)

      Internal, Counter, and Wholesale — Different Customer Types - Joe Cala

    3. (Included in full purchase)

      Inventory Control & Accuracy Best Practices - Joe Cala

    4. (Included in full purchase)

      Gross Profit, Obsolescence, and Turns - Joe Cala

  3. 3

    Communication & Customer Service

    1. (Included in full purchase)

      Building Relationships with Technicians - Joe Cala

    2. (Included in full purchase)

      Serving Retail Customers with Confidence - Joe Cala

    3. (Included in full purchase)

      Handling Difficult or Impatient Customers - Joe Cala

    4. (Included in full purchase)

      Phone, Email, and Counter Etiquette - Joe Cala

  4. 4

    Efficiency & Workflow

    1. (Included in full purchase)

      Parts Request Process & Tech Workflow - Joe Cala

    2. (Included in full purchase)

      Handling Special Orders, Returns, and Backorders - Joe Cala

    3. (Included in full purchase)

      Managing Vendor Relationships - Joe Cala

    4. (Included in full purchase)

      Effective Tagging and Ticketing Procedures - Joe Cala

  5. 5

    Sales & Profitability

    1. (Included in full purchase)

      Upselling Accessories and Maintenance Items - Joe Cala

    2. (Included in full purchase)

      Menu Integration with Service Advisors - Joe Cala

    3. (Included in full purchase)

      Wholesale Account Growth Strategies - Joe Cala

    4. (Included in full purchase)

      Reporting & Measuring Department Performance - Joe Cala

  6. 6

    Source Appendix

    1. (Included in full purchase)

      Parts Department Professionals — Source Appendix

Ready to Transform Your Parts Team?

Enroll now to unlock the full potential of your parts department and elevate your team's performance to new heights.

$97.00 / month

Enroll Now